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99.5% Reliability
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Warning: This section contains technical terms. If you are a non-technical user, you are able to see what makes a reliable place to keep your website but may not understand all of the technical words.

guarantees 99.5% uptime and backs it up with:

Multiple Redundant Application Servers

Live backup computers that take over when another computer fails

The main computers that host your website can fail at any time. This is a fact of life. Multiple identical copies of the backup computer run together. When one fails, several others take over flawlessly. Your visitors never see a computer fail.

Multiple Redundant Load Balancers

In the rare event that a load balancer itself may fail, there is a secondary load balancer on standby.

24/7 System Checking

Special computer programs are setup to automatically check the health of servers 60 times an hour on each service. If a failed server is detected, an automatic repair routine is run to bring the server back online. In the event that the server cannot be brought back, a technician is automatically notified. Note that in the even of a failure other servers have taken over the duties of the failed server and users will not notice a difference in service.

Secondary/Backup Mail Server

In the event that a mail server fails, it will automatically be restarted. In the meantime, a secondary mail server will automatically take over duties of the primary mail server. The result is that users will never see a failed mail server.

Backup Database Server

The database server where most of the information for the website is stored has a backup. In the event that the primary database fails, the backup database can take over the duties of the failed database server.

Every 4 hour on-site backup

Backups are made to other servers on-site every three hours to protect important information.

5 days per week off-site backup

Backups are taken off-site 5 days per week to protect data in a catastrophe.

RAID (multiple backup hard drives within a server)

RAID stands for ¡§Redundant Array of Independent Drives?and means that important information is stored on at least two hard drives simultaneously. In the event of a drive failure, the surviving drive automatically takes over the duties of the failed drive. The server operates as if the drive never failed. A new drive is then swapped in and the data is automatically rebuilt.

Enterprise class hard drives

All hard drives carrying important data are in RAID format and are also stored on enterprise class drives. An enterprise class drive costs two to four times that of a desktop class drive (i.e. the ones typically used in offices and homes) but have much higher MTBF. MTBF stands for mean time between failures and is a manufacturer rating that estimates the average time between hard drive failures.

Backup firewall

In the event that the firewall fails, a backup firewall is ready to take over the duties of the failed firewall.

Backup file servers

In the event that a file server fails, a backup file server is ready to take over the duties of the failed file server.

Redundant cooling

Backup air conditioning systems take over in the event of a cooling failure.

Dedicated server facilities

Chilled server room dedicated to housing servers only

Backup power

All servers are protected with backup power units.

Power generators

For extended power outages, an on-site backup power generator is available.